Returns & Exchanges

At Hattaché Beauty & Lifestyle Goods, we want you to be completely satisfied with your purchase; however, due to the personal nature of our products, we can only accept returns on unused, unopened items within 30 days of delivery.

1

Initiate Your Request

Contact our concierge team via email with your order number and the specific items you wish to return to receive a Return Authorization Number.

2

Prepare Your Package

Securely pack the unopened items in their original packaging, ensuring the Return Authorization Number is clearly marked on the outside of the box.

3

Ship the Goods

Affix your prepaid shipping label or use your preferred carrier to send the package back to our fulfillment center for inspection.

4

Receive Your Refund

Once our quality control team verifies the items are in resellable condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing