Frequently Asked Questions

Your guide to shopping with Hattaché Beauty & Lifestyle Goods.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your beauty goods ship, a second email containing your tracking number will be sent so you can monitor its journey.

Do you offer international shipping?

Yes, Hattaché ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy for beauty products?

Due to the nature of our products, we accept returns on unopened and unused items within 30 days of purchase. For hygiene reasons, we cannot accept returns on opened cosmetics or skincare.

Are your products cruelty-free?

We prioritize ethical sourcing. Most of our curated selection is cruelty-free, and we clearly label vegan and organic options in the product descriptions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I contact customer support?

Our team is here to help! You can reach us via our contact form on the website or by emailing [email protected]. We typically respond within 24 business hours.